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Thrive Music Academy

Studio Policies

THRIVE CREATIVE ARTS

Studio Policies

The following Terms and Conditions apply to all membership agreements made between Thrive Creative Arts (“TCA”) and its students and the parents/guardians of its students (“Members”). By participating in TCA lessons and programs, the Member agrees to abide by these terms and conditions.

COMMUNICATION 

  1. All correspondence is sent out to Members by email, push notifications and text message. If you find that you are not receiving emails from TCA, please let us know.

  2. It is the Member’s responsibility to notify TCA of any changes to their contact details. TCA is not liable for any missed communications, late/overdue payments, missed lessons, etc. if this is due to incorrect contact information. 

MEMBERSHIP TUITION AND PAYMENT

  1. Membership tuition is automatically charged on the 25th of each month. Students who start lessons after the first week of the month will pay a prorated amount for their first month of membership. Your monthly tuition serves as a means to reserve your weekly lesson time.

  2. Monthly tuition includes 34 weekly lessons from September through May divided into nine (9) equal monthly installments. TCA will be closed for holidays as noted on the calendar, and all planned closures are figured into the monthly rate regardless of the number of lessons in a given month.

  3. A non-refundable membership fee of $50 per family is due upon enrollment, with an annual membership fee of $50 per family charged each year upon re-enrollment.

  4. A Member who is paying full-price membership is entitled to a 5% discount for any additional family members.

DURATION OF THE MEMBERSHIP AGREEMENT - ONGOING

The membership agreement between TCA and the Member is a rolling agreement that continues monthly unless membership is canceled by the Member.

GROUP MUSIC & ART CLASSES

  1. Group Instrument Classes, MiniKeys, Jam Band 101, and Art Classes: 

    1. If the Member needs to miss a lesson, they should cancel that lesson in their  iClassPro portal. A makeup token will be issued for cancellations made at least 48 hours in advance. 

  2. Rock & Write Band Classes: 

    1. Due to the nature of this band, no makeup lessons or tokens will be provided for a Member’s absence from a Rock & Write Band class. 

  3. Inclement Weather/Unavoidable Cancellations:

    1. If TCA cancels a class due to circumstances beyond its control, makeup tokens will be issued to Group Instrument, MiniKeys, Jam Band 101, and Art students.

PRIVATE LESSONS

  1. Absences: 

    1. If the Member needs to miss a lesson, they should cancel that lesson in their iClassPro portal. A makeup token will be issued for cancellations made at least 48 hours in advance.

    2. In the event that a cancellation is made within 48 hours of a scheduled lesson, the teacher will provide a customized Home Study Lesson for the Member to work on at their convenience.

    3. The Member may choose to receive a Home Study Lesson in place of a makeup token at any time by notifying the front desk.

    4. In the event a teacher is unavailable to teach a private lesson, a suitable substitute will be arranged. If a suitable substitute cannot be arranged, a makeup token will be issued.

  2. Inclement Weather/Unavoidable Cancellations: 

    1. If TCA cancels lessons due to circumstances beyond its control, makeup tokens will be issued to private students.  

MAKEUP TOKENS

  1. Scheduling of makeup lessons is the responsibility of the Member. The Member acknowledges that makeup availability is dependent on teacher availability or class space and that a specific time or teacher is not guaranteed.

  2. Makeup tokens can be used no more than fourteen (14) days and no less than one (1) day in advance.

  3. Makeup tokens expire after 90 days.

  4. In the event that a booked makeup lesson is canceled, the makeup token will be forfeited.

  5. No credits will be issued for classes missed during gig weeks.

  6. Tokens are not transferable to cash and cannot be used toward monthly tuition. All tokens expire upon withdrawing from TCA.

  7. For TCA programs held offsite, makeup days will be coordinated and scheduled with the school. Individual makeup sessions or refunds are not available for missed sessions due to personal reasons (vacation, illness, etc).

TEACHER ASSIGNMENTS AND AVAILABILITY

  1. Membership agreements are with Thrive Creative Arts (TCA), not with individual instructors. While we value the relationships students build with their teachers, staff changes may occur. If a teacher moves on from TCA, we will support a smooth transition and match the student with another instructor who aligns with their goals and learning style.

  2. Our teachers are working professionals with changing personal circumstances.Their availability may shift from time to time. If your current teacher is no longer available during your scheduled time, we will do our best to maintain your time slot with another teacher or offer options to continue with your teacher at a different time.

DROP-OFF AND PICK-UP

  1. Parents/guardians are permitted to drop off students for lessons but are required to return for pick-up before the end of the lesson. TCA cannot guarantee that a staff member will be available to monitor students who are left unattended in the lobby, and students under the age of eleven (11) are not permitted to wait without a parent/guardian. Frequent early drop-offs or late pick-ups may result in additional childcare fees or removal from lessons.

  2. For safety, please pick up children ages six (6) and under inside the building at the end of their class.

MEMBERSHIP CANCELLATION

  1. In an effort to give our teachers a consistent schedule, we require notification by the 5th of the month if the Member wishes to change or cancel their membership with TCA that same month. Please login to your iClassPro account to drop your student’s enrollment. TCA will automatically be notified of your cancellation request. Your membership will terminate at the end of the month if notification is received by the end of the day on the 5th. If notification is received after the 5th of the month, your membership will terminate at the end of the following month. There will be no prorated charge. 

  2. Verbal notice given to the teacher or staff will not be acted upon and is not considered sufficient.

  3. No refund or credit will be given for any cancellations before the end of a fixed length program (such as a Creative Music Launchpad, workshop, or camp). 

  4. If TCA has to cancel a membership agreement, it will endeavor to give 30 days notice to the Member. Any lessons remaining after the lesson’s end date will be credited to the family’s account if payment has already been made. 

  5. If, in exceptional circumstances, TCA has to cancel the student's lesson due to damage of TCA property or harassment, disruptive, disrespectful, or unsafe behavior of TCA staff by the student, this may be done with no notice and no credit or refund for any outstanding lessons. 

  6. In the event of withdrawal, the full and final outstanding balance will become immediately due. TCA reserves the right to charge the payment card on file for the remaining amount due.

PENALTIES

  1. If the membership charge is not successful after ten (10) days, a $15 late payment fee will be applied. If the charge is not successful by the 15th of the month, the membership will be canceled. 

  2. A $30 fee will be applied for any returned check or declined bank draft due to insufficient funds.

REFUND POLICY

  1. A full refund is available within 30 days of initial enrollment for MiniKeys, Jam Band 101, and Art Classes. If you are not satisfied, just let us know and we will process a full refund.

  2. No refunds are issued after 30 days. Refunds do not apply to private lessons, fixed-length programs (like Creative Music Launchpad), workshops, camps, or prepaid annual memberships.

CHANGES TO STUDIO POLICIES AND PRICING

  1. The Studio Policies described above are agreed to upon enrollment and may be changed at any time by TCA without providing notice to the Member. A copy of the Studio Policies will always be available on our website, in the member’s iClassPro portal, and may be emailed to the Member on request. 

  2. TCA reserves the right to increase monthly tuition. Should TCA change the monthly fee, it shall provide a 30-day notice via email to all Members regarding such changes.